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Benefits Advisement

GENERAL INFORMATION    |    FAQ    |    CONTACT

  • How do I apply?
    You must complete an RCAL application.
  • How long does it take for RCAL to become my Representative Payee?
    Once your application is received by RCAL, it takes about two weeks for us to process and submit it to Social Security. Because of backlog, it takes between three months to one year to approve.
  • I just received an approval letter. What should I do next?
    Please contact our Representative Payee office as soon as possible. We are not always aware that you have been approved. Sometimes you are notified before we are. Once RCAL is notified of your approval and recieves its first payment for you, we need to set up an appointment to set up a budget. During this appointment you will need to notify us of all of your bills. Please refer to the Budget Meeting section of the FAQ
  • I am just getting started. What information do I need to provide RCAL?
    RCAL is unable to pay your bills if we are unaware that they exist. You need to make a list of all the bills that need to be paid every month. Examples would be rent, car loans, insurance, cable, cellphone bills, etc. A copy of the bills would be very useful.
  • Can I have someone else call for me?
    If you would like us to speak with someone else, we would be happy to. You must download a form (Rep Payee Info Sharing). This form needs to be completed, signed and in our office for us to be able to speak to someone. You are welcome to select a family member, a trusted friend or neighbor, one of your counselors or a service coordinator as your selected person. Please note however, that you may only select one person. All others will not be responded to. It is the responsibility of you and the selected person to share information with any other member of your team.
  • My case manager, aunt, and neighbor are all calling for me but nobody is calling them back. Why is that?
    We value your privacy and your rights to protected information. If you would like us to speak with someone else we will be happy to. We recieve hundreds of communications daily. You must download a form (Rep Payee Info Sharing). This form needs to be completed, signed and in our office for us to be able to speak to someone. You are welcome to select a family member, a trusted friend or neighbor, one of your counselors or a service coordinator as your selected person. Please note however, that you may only select one person, all others will not be responded to. It is the responsibility of you and the selected person to share information with any other member of your team.
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